FAQ

Ordering

What currency does your site use? 

We display all currency in USD but we give you the option to change it based on where it’s being shipped! Please Note: All currency will revert back to USD at time of checkout.

Do you have an option for Gift Wrap or Gift Messages?

Unfortunately, at this time we do not have this as an option, but we are working towards offering this very soon!

How should I choose the best size for me?

We have a size guide that serves as a general guideline to help you find your size at For Love & Lemons. We have a wide range of silhouettes and product categories so each style will have different exact measurements. If you have any questions about a specific styles measurements you can always contact us and we will be more than happy to help you find your perfect size. You can email us at info@forloveandlemons.com with any questions. Please include your bust, waist and hip measurements so we are able to help as efficiently as possible.

What if I need to change or cancel my order?

Once an order has been placed, we’re unable to make any changes. You can request to cancel your order so you can place a new order with any changes you need. To request to cancel your order, please contact us at info@forloveandlemons.com as soon as possible and be sure to include your order number in this request. We’ll do the best we can to help you cancel before it ships, however we do process orders fast, and once your order ships we cannot cancel it at that time.

What is the status of my order? 

Once you have received your shipping confirmation e-mail you can click on the FedEx tracking link provided to see the status of your delivery. Please note it can take up to 24 hours for tracking updates to appear. Any information about backordered or cancelled items will be included in a separate email.

What if I receive a damaged item?

We hope this doesn’t happen to you, but if it does (our apologies in advance) contact us right away at info@forloveandlemons.com and we will get it taken care of for you! 

What if my package is lost?

If your package gets lost in transit, please send us an email right away at info@forloveandlemons.com  or give us a call during our business hours at 1(800) 218-6230. We will file a claim and do what we can to take care of it as quickly as possible. Please note: If a package has been delivered to the correct shipping address that was provided at checkout, we cannot be held responsible for those lost or stolen packages.

 

Gift Cards 

Where can I purchase a For Love & Lemons gift card?

For Love & Lemons gift cards are only available for purchase on our website here.

Where can I use my For Love & Lemons gift card?

Any gift card purchased on Forloveandlemons.com is only valid on our official website.

Do gift card purchases expire?

Gift cards that are purchased on Forloveandlemons.com do not have an expiration date. However, any gift card/store credit that is given as a result of a merchandise return has an expiration date of 1 year from the date it was issued.

I purchased a gift card, am I able to return it?

Unfortunately, all gift card purchases are final sale.

 

Domestic Shipping

How much does shipping cost in the U.S.?

We offer free ground shipping for orders over $125 (before tax & after discounts) within the continental U.S., any order under $125 costs $8.95 for ground shipping.

What if I want my order faster?

We also offer standard 2-day and overnight shipping options. Both are available at checkout. 

How fast is your shipping?

Most orders ship out within 1-2 business days of ordering pending availability and credit verification. Once your order has shipped, we estimate delivery within 2-6 business days of its ship date. If you need your item(s) sooner, please choose an expedited shipping option at checkout, which is only available within the U.S. Any additional shipping costs paid are non-refundable.

Orders are processed and shipped Monday-Friday only. No orders are processed or shipped on the weekends or U.S. holidays, and we do not offer Saturday delivery for expedited shipping options.

Method

Cost

Expected Arrival

Fedex Ground

Over $125 | Free

Under $125 | $8.95

2-6 Business Days

Fedex 2-Day

$25

2 Business Days

Fedex Overnight

$45

1 Business Days


Do you offer expedited shipping?

Yes! We offer both 2-day and overnight shipping for orders within the U.S., you can select an expedited shipping method at checkout (please refer to pricing above). This shipping cost is non-refundable. Expedited orders need to be placed before 12PM PST to be processed and shipped out same day. We do not ship on the weekend or U.S. holidays, and we do not offer Saturday delivery for expedited shipping.

Do you ship to P.O. Boxes, APO/FPO?

Yes! Any order being shipped to the above address types will be shipped via USPS Priority Mail Service.

 

International Shipping

How much does international shipping cost?

We offer flat rate shipping for $35 to 15 locations around the world, check below to see if we ship to you!

What countries do you currently ship to?

We currently ship to 15 locations worldwide, and this list is growing constantly. If we don’t ship to you currently, contact us at info@forloveandlemons.com and we will see if we can accommodate you!

  • Australia
  • Belgium
  • Canada
  • China
  • France
  • Germany
  • Hong Kong
  • Italy
  • Netherlands
  • New Zealand
  • Norway
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom


Are taxes and duties included in my total?
 

Unfortunately, your order total does not reflect the duties and taxes that will be charged to you upon delivery by the shipping carrier. Payment of these is required to release your order from customs. Duties and taxes are calculated based on the item(s) ordered, your shipment destination and the value of your purchase. For more information, please contact your local customs office. Duties and taxes are non-refundable.

What if I refuse my package?

If for any reason your package has been refused at customs, we are unable to refund you the original shipping costs and/or any taxes and duties incurred.

How fast is your shipping?

All orders ship out within 1-2 business days of ordering pending product availability and credit verification. Once your order has shipped we estimate delivery within 4-8 business days of its ship date. Shipping times may vary, but we work hard to get all orders out as quickly as possible. Please note we do not process or ship on weekends or U.S. holidays.

Can I get my order faster? 

Unfortunately, at this time we do not offer expedited international shipping.

 

Returns & Exchanges

What is your return policy?

We accept returns on item(s) in new condition with original tags attached, unworn, unwashed and free of any alterations for a full refund (minus shipping costs). All item(s) being returned must also be accompanied by original packaging, i.e. Skivvies bags, Swim bags and poly bags.

You have 21 calendar days from the day you receive your order to postmark your item(s) for return. Your refund will be credited to the same form of payment used to make the purchase.

Any item(s) purchased that are on sale or with a promotional code exceeding 20% off are eligible for store credit only. Any item(s) marked final sale are not eligible for refunds, store credit or exchange.

What if my return is past the 21 days?

Returns postmarked an additional 7 days outside of the 21 day policy are ineligible for a refund but will automatically be processed for an online store credit. Any returns postmarked more than 28 days from the delivery date are ineligible for return and will be automatically shipped back to the customer upon receipt at our warehouse.

Does my store credit from my return expire?

Yes, any store credit issued for a return has an expiration date of 1 year from issue date.

What if I need to exchange for a different size or color?

We do not offer direct exchanges. If you would like to exchange something for a different size or color, please return the original item(s) for a full refund and place a new order.

When will I get my refund?

Once we receive your return, please allow 3-5 business days for your return to be fully processed. Once your return has been processed, please allow an additional 5-10 days for your bank to post the refund to your account. We can only issue credits back to the original form of payment. Once the return has been processed we will send you an email so you know it’s on its way.

How do I return my order from within the U.S.?

For all U.S. orders we include a pre-paid shipping label to make it easy! If you choose to use this shipping label, we will deduct $5.99 from your refund amount. If you did not receive a label or you misplaced it please contact us at info@forloveandlemons.com and we will email you a new one.

How to send back:

  1. Add all unwanted item(s) to box.
  2. Stick the pre-paid shipping label on box OR your preferred shipping label.
  3. Fill out return form (the more specific you are on the reason for return the better! We take your comments into account and it helps us improve).
  4. Include a packing list so we can ensure fastest processing time possible.
  5. Take your return to the closest FedEx location or schedule a pickup.

*Please note: we recommend writing down your return tracking number so you can track the status of the return yourself.

How do I return outside of the U.S.?

We currently do not offer pre-paid shipping labels for orders placed outside of the U.S., you will be responsible for any return shipping fees. Please choose the shipping carrier of your choice. Any duties and taxes paid are non-refundable.

 How to send back:

  1. Add all unwanted item(s) to box.
  2. Stick the shipping label on box.
  3. Fill out return form (the more specific you are on the reason for return the better! We take your comments into account and it helps us improve).
  4. Include a packing list so we can ensure fastest processing time possible.
  5. Send us the return package using the carrier of your choice. Please declare it as “9801 US GOODS RETURNING” on your commercial invoice.

Please send your return to:

Returns Dept.
c/o For Love & Lemons
812 Date Ave #D
Alhambra, CA 91803

*Please note: we recommend writing down your return tracking number so you can track the status of the return yourself.

Lost your return form? Print a new one here!

 

Sale 

What does it mean if an item is marked Final Sale?

All items that are marked final sale have been marked down in price and cannot be returned for a refund or store credit, or exchanged for a different size, color or style. We do understand that buying Final Sale items can be difficult, so please contact us prior to placing your order if you have any questions regarding sizing, fabric, or fit.

Can I return an item marked Final Sale?

All items marked Final Sale cannot be returned for a refund or store credit, or exchanged for a different size, color or style. If you send back an item marked Final Sale we will not process this return and once it is received to our warehouse it will be automatically shipped back to you.

What if I received a damaged item that was marked Final Sale?

We hope this doesn’t happen to you, but if it does (our apologies in advance) contact us right away at info@forloveandlemons.com and we will get it taken care of for you!

I ordered something and now it’s on sale; will you match the new price?

Unfortunately we do not offer price adjustments for items that have been marked down. We apologize for this inconvenience!

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