What is your return policy?
We accept returns on item(s) in new condition with original tags attached, unworn, unwashed and free of any alterations for a full refund (less original shipping charges). All item(s) being returned must also be accompanied by original packaging, i.e. Skivvies bags, Swim bags and poly bags.
You have 21 calendar days from the day you receive your order to postmark your item(s) for return. You refund will be credited to the same form of payment used to make the purchase.
Any item(s) purchased using a promotional code are eligible for store credit only (this excludes 15% off for Unidays Students and 10% off for first time customer). Any sale item(s) are eligible for store credit only. Any item(s) marked final sale are not eligible for refunds, store credit or exchange.
What if my return is past the 21 days?
Returns postmarked an additional 7 days outside of the 21 day policy are ineligible for a refund but will automatically be processed for an online store credit (that expires 1 year from issue date). Any returns postmarked more than 28 days from the delivery date are ineligible for return and will be automatically shipped back to the customer upon receipt at our warehouse.
Does my store credit from my return expire?
Yes, any store credit issued for a return has an expiration date of 1 year from issue date.
What if I need to exchange for a different size or color?
We do not offer direct exchanges. If you would like to exchange something for a different size or color, please return the original item(s) for a full refund and place a new order.
When will I get my refund?
Once we receive your return, please allow 3-5 business days for your return to be fully processed. Once your return has been processed, please allow an additional 5-10 days for your bank to post the refund to your account. We can only issue credits back to the original form of payment. Once the return has been processed we will send you an email so you know it’s on its way.
How do I return my order from within the U.S.?
For all U.S. orders we include a pre-paid shipping label to make it easy! If you choose to use this shipping label, we will deduct $5.99 from your refund amount. If you did not receive a label or you misplaced it please contact us at email@example.com and we will email you a new one.
How to send back:
*Please note: we recommend writing down your return tracking number so you can track the status of the return yourself.
How do I return outside of the U.S.?
We currently do not offer pre-paid shipping labels for orders placed outside of the U.S., you will be responsible for any return shipping fees. Please choose the shipping carrier of your choice. Any duties and taxes paid are non-refundable.
How to send back:
Please send your return to:
Returns Dept. c/o For Love & Lemons 812 Date Ave #D Alhambra, CA 91803